Astronergy has set up an independent sustainability department to govern the three special working groups on environmental, social and governance to create a new competitive advantage that is green, efficient, low-carbon, and sustainable, as well as creating greater green economic benefits for society.

Effective risk management is the key to corporate operations. Astronergy has developed the Risk and Opportunity Management Procedures, Hazard Identification and Risk Control Management System, Environmental Factor Identification and Evaluation System, Control Procedures for Social Responsibility Risk Assessment, Integrity and Compliance Business Conduct Management System, Astronergy's Business Partner Code of Conduct and other ESG-related risk management documents to define the responsibilities of relevant department in risk management.

Astronergy has established management systems such as the After-Sales Service Management Specifications and the Module Customer Complaints and Feedback Management Specifications, clearly defining the division of responsibilities and handling mechanisms in the customer complaint acceptance and processing process to meet customer needs. Astronergy has established a global after-sales service platform, through which customers can submit product feedback or complaints via the official website's quality, safety, and health hotline, after-sales service email, etc. Astronergy will respond within 24 hours and handle it according to the system specifications, ensuring that customer requests receive accurate responses.